Privacy Policy

This policy is effective on April 18th, 2016.

The Franz Collection, Inc.’s Privacy Policy (also collectively referred to hereinafter as the “Agreement”) explains:

What information the Franz Collection, Inc., its parent, and/or its subsidiaries, and/or its worldwide affiliates, and its directors, officers, employees, affiliates, agents, contractors, representatives, licensors, and service providers/third-party providers (hereinafter referred to collectively as “FRANZ”) collect and why FRANZ collects it.

How FRANZ uses that information.

1) Examples of Information Collected:

FRANZ receives and stores any information you give on the Franz Collection Online Shop, accessible at and/or, (hereinafter collectively referred to as “FRANZ websites”) or through any other way. Ways you provide information to FRANZ include, but are not limited to, when you search for a product, create an account, create a Wish List, place an order, communicate with FRANZ by phone, email, or any other method, join our Franz Club, complete a questionnaire, survey, or contest/giveaway entry form, or register to be informed about new products or upcoming promotional offers. As a result of these actions, you may provide FRANZ with the following types of information including, but not limited to, your name(s), address(es), date of birth or age, other personal details such as ethnicity or gender or religious affiliation, credit card information or other financial information, your driver’s license or Social Security Number, name(s) and address(es) or other contact information of people or companies to whom purchases will be shipped, Wish List history, and purchase history. In creating an account, you agree to receive communications (including, but not limited to, email, phone calls, and text messages) from FRANZ. These communications include, but are not limited to, promotions, updates, newsletters, event information, information about your order and its delivery status, surveys, and other special offers. When you open emails from us, FRANZ may receive confirmation that you have opened and viewed correspondence from us. If you update your account information, FRANZ may retain your previous information for our records. FRANZ may also retain copies of correspondence from you including, but not limited to, emails or questions or comments sent to FRANZ by you. You may choose not to give FRANZ information, but then you may not be able to use all the features of the FRANZ websites, and FRANZ may not be able to provide you with the requested products, services, or information. Even if you opt-out of marketing communications, newsletters, or updates, FRANZ may still contact you to send important information regarding the operation and/or administration of your account or other non-marketing information.

FRANZ receives and stores information about you when you visit our website or interact with FRANZ via other methods. Our website uses cookies, web beacons, and similar technologies and FRANZ obtains information when your browser accesses our website. Examples of types of information FRANZ obtains and analyzes include, but are not limited to, the Internet Protocol (IP) address used to connect your computer, tablet, or other mobile devices (hereinafter referred to collectively as “your Device”) to the internet, login name, email address(es), account password(s), your Device and internet connection information such as browser type, version, time zone, language, platform, operating system, browsing history, unique application numbers, and location. FRANZ may also receive and store device-specific information (such as hardware model, operating system, or networking information). Additional types of information collected and stored may include, but is not limited to, products you viewed or searched for, the phone number(s) used to contact us, browser data and click stream information, and what website(s) you visited before and after browsing our website. In addition to cookies, FRANZ may also employ Flash cookies, JavaScript, and collect other data and technical information that FRANZ analyzes to understand page response times, download errors, length of visits, browsing habits, page interaction information, and protect against fraud. You may choose to reject or delete cookies and clear your browsing data or take other similar actions; however you may then be unable to take full advantage of FRANZ websites including, but not limited to, placing orders. FRANZ may also receive information about you from our carriers or other third-parties including, but not limited to, tracking and delivery confirmation, credit history and financial information, and web browsing search results and links to and from the FRANZ websites. FRANZ uses this information to update our records, ensure timely delivery of our products, as well as improve future delivery and communication with customers. FRANZ may also use this information for other purposes, including protection against fraud and malware and to improve advertising.

FRANZ may use social media plug-ins (buttons) on the FRANZ websites and in our email or communications with you from such sites as, but not limited to, Facebook, Instagram, LinkedIn, Google+, Pinterest, and Twitter. If you click on one of these buttons, you may be sharing your information with these social media sites and/or third-party sites. Similarly, if you interact with FRANZ through a social media site, you may be granting FRANZ permission to access information from your social network profile and pages. Each social network and third-party site has its own Privacy Policy and Terms of Use and your options to limit sharing. Please visit the appropriate site to understand their policies, as they may differ from the policies of the FRANZ websites.

FRANZ may combine information FRANZ collects from other sources with information you have shared with us. For instance, if you purchase an item from the FRANZ websites FRANZ may possibly link your purchase from the FRANZ websites to other purchases you have made of Franz Collection pieces in a retail store. Additionally, FRANZ may collect any data about you that is publically available, such as postings on public forums or blogs or other social media sites, even if not directly linked to the FRANZ websites.

2. How FRANZ Uses Information Collected

FRANZ takes the privacy and security of its customers seriously. FRANZ does not sell or rent the information provided by our customers and guests. FRANZ does not release customer and/or guest information or data unless FRANZ believes in good faith that FRANZ is required to do so by law or needs to enforce or apply our Privacy Policy and/or Terms of Use and protect the rights, property, copyrights, and safety of FRANZ, our customers, or others. FRANZ uses your information to verify your identity, authenticate payments, process orders, returns and exchanges, and communicate with you via e-mail, mobile messages, newsletters, social media communications, or other methods of communication. Additionally, FRANZ may use your information to improve our website’s security, as well as to protect against fraud, spam, and malware, and improve our credit risk reduction. FRANZ uses information to maintain transaction and other business records. FRANZ will do this for as long as FRANZ deems necessary. FRANZ also uses information for internal purposes. This includes administrative and audit purposes. FRANZ also uses information to meet legal, insurance, and processing requirements.

FRANZ employs other businesses and other individuals to perform functions on the company’s behalf. Examples include, but are not limited to, fulfilling orders, delivering packages, designing and printing promotional material and images, sending postal mail and email, analyzing data and providing marketing assistance, building and maintaining FRANZ websites, web hosting centers, fraud prevention providers, and processing payments. To successfully complete their functions on our behalf, these businesses and individuals may have access to your personal information. FRANZ has agreements with these other businesses and individuals that they can only use your personal information to fulfill functions for us.

This website may have links to or from third-party websites or third-party advertisements; other external sites may link to the FRANZ websites. FRANZ has no control over how these other parties use your information and cannot be held liable as other parties are not governed by this policy. Please visit the Terms of Use and Privacy Policy pages of these external websites to understand how they might use your information and what their company policies are and what options you have. FRANZ is not responsible nor can be held liable for any manner in which third-party sites or third-party apps might use your personal information. FRANZ does not endorse such sites or the goods or services offered on such sites. FRANZ disclaims all responsibility for accuracy of the information provided on such linked sites and any goods or services provided or purchased from these sites. FRANZ shall not be held liable or responsible for the content of any sites that link to or from the FRANZ websites.

Solicited information that you submit to FRANZ by email or through FRANZ websites or by any other method in order to participate in activities that include, but are not limited to, register or sign up for emails or the FRANZ Club, create an online account or Wish List, purchase products and/or to submit appropriate questions to the FRANZ websites are subject to this Privacy Policy.

All unsolicited reviews, comments, or other submissions, including ideas, concepts, techniques, know-how and the like, (collectively referred to as “Unsolicited materials”) shall not be treated as confidential by FRANZ and FRANZ may use such materials in any manner that it deems appropriate. In sharing these unsolicited materials with FRANZ, you void in perpetuity any rights you have to the material in terms of personal copyrights or ownership of ideas, designs, or concepts. If any unsolicited materials that you provide FRANZ are protected by a copyright, trademark, or any other proprietary rights, you agree to indemnify, defend, and hold harmless FRANZ against any claims or actions brought against FRANZ arising out of or relating to our use or possession of unsolicited materials. 

Information FRANZ, or FRANZ vendors, maintains may be stored, processed or accessed both within and outside of the United States. You understand and agree that FRANZ may transfer your information within the United States or elsewhere (outside the United States) and that the laws of these countries may not afford the same level of protection as those in your country. FRANZ websites are subject to U.S. law. In the U.S., local laws may permit government and law enforcement to have access to your information. This may differ from the laws in your country.

FRANZ may share non-personally identifiable information within the FRANZ Company and with FRANZ partners and associates. Examples include, but are not limited to, instances when FRANZ may share information publically to show trends in sales, compile a list of popular items, or analyze social media engagement with FRANZ.

In the event that some, or all, of the assets of FRANZ, its parent, its subsidiaries and/or worldwide affiliates are ever sold, transferred or acquired by another company, all of our customer information may be part of the transferred assets. FRANZ may also retain a copy of such information for our records.

You have the option to unsubscribe from some newsletters or communications (unrelated to your orders with us) as well as to add or update your information in such personalized features offered to you by FRANZ such as, but not limited to, your online account, online shopping cart, or online Wish List. Please be aware that in the event that at some future point you choose to delete or opt-out of these features, it is possible that FRANZ may still have access to data from these activities in our backup systems, administrative records, or active servers. Please also be aware that if you desire to unsubscribe from our emails or opt-out of features, FRANZ may need to share your information with a third-party to comply with that request.

Other than the scenarios as set forth in this document, FRANZ will not share your information without your consent. 

This document contains examples of information collected and examples of how FRANZ uses that information and does not necessarily cover every instance of methods employed to improve our website and/or improve customer service. All information collected is used to improve our product offerings, offer more personalized and tailored services, communicate with our customers, suggest products you may like, customize search results, or for other purposes.

FRANZ takes customers’ privacy seriously. FRANZ reserves the right to take any and all action, as it deems necessary or reasonable, to ensure the security of the FRANZ websites and your account. FRANZ employees and associates only access your information in order to fulfill orders, accept and process payments, contact you about your order(s), respond to queries, and send out communications (as set forth above). FRANZ will securely transmit your financial information, such as a credit card number, to the appropriate financial institution when processing your order and payment. However, no online interaction, e-commerce site, website, social media site, or database system is 100% secure or “hacker proof” and any information disclosed can potentially be discovered and used by persons or parties other than the intended recipient. You are responsible for protecting your personal information and your Device from unauthorized access or disclosure, misuse, or tampering. Please note that while FRANZ will periodically communicate with you, FRANZ would never ask for your financial information via e-mail. (These emails are often referred to as “phishing” or “scam” emails.) In the event FRANZ has an issue with your order, FRANZ will contact you. For other policies regarding ordering with us, please review our Shipping and Return Policy.

It is important for you to take steps to ensure there is no unauthorized access to your account with us. Be sure to sign-off when finished using the FRANZ websites.  You are responsible for maintaining the privacy and confidentiality of your account(s) with FRANZ as well as ensuring authorized access to your Device and authorized access to your account(s) with us. You agree to accept responsibility for all activities that occur under your account or access information and/or all activities on your Device that can access your account, relating to any use of the FRANZ websites or any purchase of products through the FRANZ websites. In the event the confidentiality of your account or access information is compromised in any manner, you should notify our Customer Service Department immediately, as well as take other steps necessary to secure your personal and financial information.

FRANZ Customer Service: (415) 296-8183
(Monday - Friday, 9:00 am - 5:00 pm Pacific Standard Time)
or by emailing Customer Service at
or writing us at 650 5th St, STE 204,San Francisco, CA 94107 U. S. A.

This policy applies solely to this website. Please note that certain other internet services or associated websites run by FRANZ may have additional terms and conditions regarding your use of those services, and nothing in these terms and conditions is intended to modify such additional terms and conditions.

Use of and browsing the FRANZ websites are at your own risk. Neither FRANZ nor any party representing or otherwise affiliated with FRANZ in creating or presenting the FRANZ websites is liable for any direct, indirect, special, punitive, incidental, exemplary, or consequential damages arising out of your use of the FRANZ websites. To the extent permitted by law and without limiting any of the foregoing, everything on the FRANZ websites is provided to you on an "as is" basis. You hereby agree to indemnify and hold Franz Collection, Inc., its parents, and/or subsidiaries, and/or worldwide affiliates, our directors, officers, employees, affiliates, agents, contractors, and licensors harmless with respect to any suits or claims arising out your breach of this Agreement, including but not limited to, any infringement by you of the copyrights or intellectual property rights of any third-party; or your use of the products purchased through the FRANZ websites, your violation of this Privacy Policy, or violation or infringement by any other person using your account, or violation of any intellectual property or other rights of FRANZ.

The failure on the part of FRANZ to implement any portion of this Privacy Policy shall not void any section of FRANZ’s rights hereunder for previous or forthcoming actions.

FRANZ reserves the right to update, change, or modify its Privacy Policy and Agreement as needed at any time and you agree to be bound by these updates, changes, or modifications. If the Agreement is changed, FRANZ will post the changes on the FRANZ websites (and/or may notify you in any other manner that FRANZ may reasonably select) along with the effective date of change and modified Agreement.  Each time you sign on or use the FRANZ websites, you are entering into a new agreement with FRANZ under the then applicable terms and conditions. Your continued use of the FRANZ websites after notice has been posted constitutes your compliance with the Agreement and its additional terms that may affect your future use, transactions, orders, or other interactions with us. FRANZ urges you to periodically review our policies, including but not limited to, our Terms of Use, Privacy Policy, and Shipping and Return Policy.

Copyright © 2016 Franz Collection Inc., All Rights Reserved